What a Dame! DameWare Remote Support
July 31, 2015

What a Dame! DameWare Remote Support

Louis Gephardt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with DameWare Remote Support

DameWare Remote Support is used primarily by me (one man department) to support teachers, staff, and students. With two co-located sites, DameWare Remote Support makes it easy assist clients, and manage servers. The integration with WebHelpDesk ensures that I don't have to repeat work to update tickets.

Pros

  • Remote Support: DameWare makes it easy to remotely manage servers, and assist clients with technical issues.
  • Easy Deployment: DameWare makes it very easy to customize an MSI installer for use with Active Directory and Group Policy in order to install the DameWare client on all workstations in our domain.
  • WebHelpDesk Integration: One click in WebHelpDesk will launch the DameWare Remote Support software and connect me with a client in need of assistance. When the session is done, the software allows me to update the ticket right from DameWare.

Cons

  • The only real area of weakness I see for DameWare is the difficulty in setting it up to help clients on other networks or across the Internet. Setting up the DameWare Server can be a bit cumbersome to a less advanced user and it does require some firewall configuration to make work. Compared to items like LogMeIn, join.me, or GoToAssist, this can be difficult for a one-man-shop to set up and maintain.
  • DameWare allows for faster resolution of client issues.
  • DameWare makes server maintenance and re configuring a breeze.
DameWare is nice in that it is relatively inexpensive, stable, and "just works" for 90% of what I need. What is lacking, however, is an easier to deploy method of managing clients over the internet.
DameWare is very well suited for a managed environment where most/all of your clients are on the same network as the supporting technicians.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Remote Administration
6.3
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
1
Initiate remote control from mobile
1
Remote management of servers & workstations
10
Centralized management dashboard
4
Multi-platform remote control
10

Using DameWare Remote Support

1 - IT Service and Support
1 - As a one-man-shop, DameWare is dead simple to deploy and manage. Knowledge of Active Directory and Group Policy is certainly helpful.

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