It's, like, 90% there. But that last missing 10% can hurt.
November 29, 2018
It's, like, 90% there. But that last missing 10% can hurt.
Score 6 out of 10
Vetted Review
Overall Satisfaction with Databox
We create multiple databoards for each of the clients we serve, and most people on the campaign have some sort of hand in it. We implemented Databox in hopes of saving hours of times on reporting (we hate spreadsheets!) and for real-time data reporting. We also wanted a reporting platform that told more of a "story" for our clients, rather than just show some numbers. The visual aspect of the platform is awesome as well.
- Databox is constantly looking for new ways to improve their platform, which is great. Databox one year ago is very different than what it is now!
- If you know how to use the tool, it can be extremely powerful and flexible to what you're looking for. The ability to sync multiple different websites/platforms (HubSpot, Google Analytics, FB ads, etc) takes away the need to hop in and out of several different places for info.
- Databox is a great way to add additional value for clients who are looking for reporting. No more spreadsheets!
- Their support team is AWESOME and very responsive!
- It can be very difficult to learn Databox, so definitely account for a learning curve if you make the investment. We've run into several cases where we spend weeks trying to figure out how to report on something, but when we get support to help us they figure it out in like 2 seconds. Tory is awesome!
- Sometimes when HubSpot makes an update, it breaks our Databoards and then we have to go in and redo everything :(
- Honestly, Databox has been a bit of a pain for us these last few months. There are some things it just can't provide us, and some of our clients don't like it. Sometimes it takes too much effort to create a Databoard than it's worth. And since we're a HubSpot partner agency, we're limited to making smart lists for a lot of what we're looking for.
- On the other hand, high-level reporting is awesome. And they're always updating the tool with new templates/features to stay ahead of the game.
HubSpot's reporting tool simply isn't enough. It also doesn't help that the reporting add-on for HubSpot is an additional $200/month, and it only reports on HubSpot stuff. That's why we selected Databox--to report on other platforms like FB ads, Google Analytics, etc.
However, we're still in the middle of evaluating Grow as a solution to some of our issues with Databox. They're both VERY different from each other, and we haven't made a decision on Grow yet.
However, we're still in the middle of evaluating Grow as a solution to some of our issues with Databox. They're both VERY different from each other, and we haven't made a decision on Grow yet.