Salesforce Commerce Cloud

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.