Fantastic new opportunity for my team!!
November 28, 2021
Fantastic new opportunity for my team!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
We use Dialpad Talk throughout the entire organization. We implemented this to keep better track of all conversations and to use a system that was able to be implemented through Service Titan, which we rolled out recently as well. We use this not only for speaking and tracking customer conversations but also, for inner office communication. We went live with this program 26 hours ago and thus far has been fantastic. Very few kinks to work out so far! Definitely grateful for that
- Call recording
- Ease to transfer to anyone anytime
- Ease of use ANYWHERE not just at the office
- The only complaint I have had is customers tend to hear some weird background noise I cannot hear.
- Sometimes when attempting to transfer the call is sent to my voicemail accidentally.
- Call recording
- Individual phone numbers
- Ability to control each persons hours of availability
- Clear audio between customers and employees
- None yet
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
No
Would you buy Dialpad Ai Voice again?
Yes
Using Dialpad Talk
20 - Answering incoming calls of customers that are looking to set up service/sales calls Making outbound calls to potential customers [to] inner office communication both text and call features!
3 - Basically, 3 of us, are focused on training and learning all the features of Dialpad Talk and sharing/teaching to other employees although we all do work together to learn~
- Call recording
- Outgoing calls
- Ease of use with Service Titan
- Still new! Sure we will work some out soon
- Again, still really learning all the benefits that we can use!
Evaluating Dialpad Talk and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
We really needed to choose something that would be quick to adapt to as we are very busy on a daily basis, We needed something that everyone would be able to use and set up personal settings quickly and without trouble. We needed something that different people could use on personal devices if need be [like] a few of us often work from remote locations or homes. Most importantly, we just incorporated Service Titan and this had to work well with that. Which Dialpad does all of the above.
We wouldn't, we are very happy with the way we went through everything and learned a ton about Dialpad Talk prior to choosing.
Dialpad Talk Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success | None |
I believe so, and this is pertinent to ensure we get the proper support.
When we were rolling out, again the tech we had been working with that could not find our existing phone lines to "port" them over rolled us out without telling us and then went on vacation. Brett stepped up and helped us all the way through, provided his direct number and email in case we needed something, and was just fantastic.
Using Dialpad Talk
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Profile setup
- Call transfer
- Dialing and answering calls
- Voicemail setup and retrieval
- Setting it up on my personal cell so I can use it anywhere!
- None yet!