Revolutionizing Communication: Our Experience with Dialpad Ai Voice
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
Recent Reviews
Awards
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
October 07, 2022
Would Recommend Dialpad Talk to a Friend
Due to the pandemic, our organization moved towards working remotely most of the time. DialPad Talk has been a great solution and added features like call transcription are a big plus especially if you call in to customer support - instead of writing out the instructions you can just copy & paste what they told you and refer back to it for the future.
- I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
- It keeps all of my voicemails & transcriptions in one place.
- The desktop login allows me to access everything as well.
- I haven't really found things that I think need to be improved but I haven't tried using the eFax yet so I'm not sure how that will work.
- Call Transcription
- Caller ID masking
- Auto receptionist - callers are able to make selections for what department to be directed to.
- Employees don't have to give out personal cell phone numbers
- Calls are being answered more and missed calls being returned more promptly
- Spectrum Business (part of Charter Communications)
DialPad Talk is the only service of this type we have ever used but we chose them because they had the lowest start up fees and the shortest contract so we wouldn't be locked in long-term if we didn't like it.
8
Public service
1
We have one point person that researched options and implemented; feedback on the process was positive.
- N/A
- N/A
- N/A
Yes
We replaced traditional land lines because our workforce has migrated to mostly working remotely. Dialpad Talk allows us to easily add users if needed.
- Price
- Product Features
- Product Usability
Not being locked into long contracts, not paying high start up fees, and having the product work as advertised.
Would do the same.
- Implemented in-house
No
Change management was minimal
- None
No - didn't see a benefit; if the product works well I shouldn't need premium support.
No
They have responded timely and adequately to my requests.
- Everything is very intuitive to use.
- None so far
Yes
Works very well.
October 03, 2022
Okay but needs improvment.
It is our answering service, crucial to our callcenter
- easy settings
- easy to manuver
- easily accessable
- We hate the going off duty without for missing a call
- support is not helpful
- answering service
- not going off duty
- We always have abandoned calls due to calls dropping
- we want an option to not go off duty when missing a call
They never kick my employees off duty for missing a call, therefore they dont miss anymore for going off duty accidentally. Users have different issues that Dialpad Talk support has not been able to resolve
10
Call center employees
10
Call center employees
take appointments, reschedule calls, customer support
take appointments, reschedule calls, customer support
- Answering phones
- not going off duty
- Booking appointments
- Adding another call center
Yes
Nextiva, we were having dropped call issues frequently
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Product usability, it is important to be more user friendly and not go off duty when missing a call. This kicks my user off without their knowledge
I would ask more details on how Dialpad Talk works
- Implemented in-house
Yes
Change management was minimal
- certain users cannot call certain numbers pertaining certain area codes
- going off duty without notice
No, i thought regular support was going to be sufficient
Yes
No, never resolved
Resetting password was successful
- call center settings
- going off duty
Yes
November 28, 2021
Fantastic new opportunity for my team!!
We use Dialpad Talk throughout the entire organization. We implemented this to keep better track of all conversations and to use a system that was able to be implemented through Service Titan, which we rolled out recently as well. We use this not only for speaking and tracking customer conversations but also, for inner office communication. We went live with this program 26 hours ago and thus far has been fantastic. Very few kinks to work out so far! Definitely grateful for that
- Call recording
- Ease to transfer to anyone anytime
- Ease of use ANYWHERE not just at the office
- The only complaint I have had is customers tend to hear some weird background noise I cannot hear.
- Sometimes when attempting to transfer the call is sent to my voicemail accidentally.
- Call recording
- Individual phone numbers
- Ability to control each persons hours of availability
- Clear audio between customers and employees
- None yet
20
Answering incoming calls of customers that are looking to set up service/sales calls Making outbound calls to potential customers [to] inner office communication both text and call features!
3
Basically, 3 of us, are focused on training and learning all the features of Dialpad Talk and sharing/teaching to other employees although we all do work together to learn~
- Call recording
- Outgoing calls
- Ease of use with Service Titan
- Still new! Sure we will work some out soon
- Again, still really learning all the benefits that we can use!
No
- Price
- Product Features
- Product Usability
- Product Reputation
We really needed to choose something that would be quick to adapt to as we are very busy on a daily basis, We needed something that everyone would be able to use and set up personal settings quickly and without trouble. We needed something that different people could use on personal devices if need be [like] a few of us often work from remote locations or homes. Most importantly, we just incorporated Service Titan and this had to work well with that. Which Dialpad does all of the above.
We wouldn't, we are very happy with the way we went through everything and learned a ton about Dialpad Talk prior to choosing.
I believe so, and this is pertinent to ensure we get the proper support.
No
When we were rolling out, again the tech we had been working with that could not find our existing phone lines to "port" them over rolled us out without telling us and then went on vacation. Brett stepped up and helped us all the way through, provided his direct number and email in case we needed something, and was just fantastic.
- Profile setup
- Call transfer
- Dialing and answering calls
- Voicemail setup and retrieval
- Setting it up on my personal cell so I can use it anywhere!
- None yet!
February 27, 2019
Great Multi-device and multi-platform phone service that follows your modern work lifestyle!
Worked well as a multi-device company phone system. Users could easily have their Dialpad extension on their desk phone along with on their cell phone, or desktop/laptop all sharing the same number so no matter which device they were near they would receive the call. Easy to send/receive texts with the company number as well by using the app on the cell phone or desktop. It resolved problems with people using their personal devices to send texts because it gave them way to use the company number. Integrated tightly with Gmail to offer click-to-call and easy follow-up from email messages to the ability to initiate calls.
For inter-office communication or for mobile users the presence feature was useful to see if someone could take a call or if it would be better to just send a text. Call recording is a feature offered by Dialpad, but ultimately it was not adequate because of the way it was implemented. If functions more as a record-on-demand feature much like google voice did... instead of other systems (such as RingCentral or 8x8) that allow for the admin to control its usage it is left up to the user to enable thus complicating compliance.
For inter-office communication or for mobile users the presence feature was useful to see if someone could take a call or if it would be better to just send a text. Call recording is a feature offered by Dialpad, but ultimately it was not adequate because of the way it was implemented. If functions more as a record-on-demand feature much like google voice did... instead of other systems (such as RingCentral or 8x8) that allow for the admin to control its usage it is left up to the user to enable thus complicating compliance.
- Multi-platform Support (iOS, MacOS, Windows, Android, Polycom, etc.)
- Unified messaging and calls, shared a single number among multiple devices seemlessly
- Gmail and Sales force Integration
- Metrics could be improved for groups to show accurately if a call was answered vs. missed, weird bug where everyone in the group who didn't answer the call would skew the missed call stats even when the call was picked-up.
- Call Recording can't be completely controlled by the Admin, must be managed by the user leading to compliance issues in some situations
- Call Queue hold music option, for some reason only plays hold music if the group is already busy leaving most callers with just a ring-back tone instead of custom call music.
- Streamlined deployment for desk-phone users, updating firmware was a manual process and poorly documented. Struggled to get common Polycom phones provisioned properly w/o high-level technical knowledge.
- The system worked well to allow BYOD for the company phone so that saved on the cost of buying desk phones or company cell phones.
- More features than internal PBX style system, and lower cost than competitors like Ring Central (about half the cost!)
- No messy contracts, upfront pricing and no games with cancellations if you change your mind... an important feature!
- Some more advanced enterprise grade features still in development, so not the best system for huge companies but great for small business!
I have used Ooma Busines, OnSip, RingCentral, Google Voice, Voip.ms, 8x8... and chose Dialpad because of the price and feature selection. Multi-device and multi-platform (Windows/Android/Mac/iOS) features were intriguing and worked well. Ultimately not my top choice just because of needing to force company-wide call recording for compliance reasons, and the metrics were a bit disappointing, but the system has great potential and I would recommend it as a good fit for any small business or distributed/mobile workforce environment. If you're finding people aren't using their desk phones and leaning toward their cell phones this is a good choice to get those messages on a work phone system.
No
Premium support was included with Dialpad, no need to pay extra!
Yes
Yes, it was resolved quickly and efficiently.
Yes, I had a problem with configuring a users extension so I called Dialpad to get help provisioning the Polycom phone. They answered immediately and stepped me through the process of adding the MAC address into their system and the technical details that needed to be programmed into phone for it to work properly. I was amazed I didn't have to wait for a long time on hold and I immediately got a support technician who was knowledgeable and resolved my issue quickly.
- Making outgoing calls was very easy with click-to-dial
- App installation was quick and easy, SSO features with Google was nice and made user authentication simple and easy
- Texting was simple and easy
- Call Recording setup was complex and difficult to implement
- Missed call metrics were confusing for groups
- Would be nice if users were automatically removed when deleted from GSuite instead of manually synced.
Yes
Worked very well, the only issue I had was with VoIP over mobile data. Worked best over Wi-Fi and was necessary to disable VoIP over mobile data for calls to come through clearly when out of the office.