Item: DonorPerfect
Rating: 9
Author: Robert Tamulis

Overall Satisfaction with DonorPerfect

Use Cases and Deployment Scope

DonorPerfect is used by the Mission Advancement Department. It is used by 4 users; one of the users is an elderly retired Sister volunteer. It is easy to learn and very straightforward to use. We maintain our donor database, enter gifts, run reports, build lists for mailings. We have the phone support option and when I need assistance with a problem or help setting up a report the tech support is very good. It made our gift entering and receipting (thank-yous) streamlined. I would recommend DonorPerfect to another non profit.

Pros and Cons

Pros

Generating thank-yous for gifts.
Maintaining a database of donors and prospects.

Cons

No middle name of donor in their stock thank-you using their receipting.
Exporting tributes so they are in alpha order by last name.

Support Rating

DonorPerfect support goes beyond 10 in helping solve issues in a timely manner. They can look at your screen to see what is happening. They help build reports to get the data needed. They are very patient with users. Most issues are solved with one phone call. Our past system just had email support. That was poor, took a long time to solve your problems.

Key Insights

Do you think DonorPerfect delivers good value for the price?

Yes

Are you happy with DonorPerfect's feature set?

Yes

Did DonorPerfect live up to sales and marketing promises?

Yes

Did implementation of DonorPerfect go as expected?

Yes

Would you buy DonorPerfect again?

Yes

Likelihood to Recommend

Easy to teach users how to use DonorPerfect. Gift entering has been streamlined. Additional data can be entered on a gift such as solicitation method. You are able to run reports to gave a snapshot of your progress on a solicitation. Receipts/Thank-yous can be made in a timely manner. Plus email receipts if needed.

Comments

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DonorPerfect is a Wise Investment