Item: Dynatrace
Rating: 10
Author: Tait Jorgensen

Use Cases and Deployment Scope

Dynatrace is currently being used in several areas across the enterprise, likely around 25-30%. This will continue to grow as more services are brought on board. We are looking for more responsive monitoring, self-correcting, and usable data, not just data.

Pros and Cons

Customizable dashboards.
Reduces the noise of unnecessary alerts.

Easier ways to monitor thick-client applications.
Increased data logging retention options.

Return on Investment

ROI is immediate when accounting for the increased speed to resolution.
Root cause identification has reduced team stress and increased retention.

Support Rating

Live chat options have only been needed a handful of times, but are always immediate and get our questions answered. The SR has been responsive to our needs/questions and worked to get solutions for us within a short turnaround.

Key Insights

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

I wasn't involved with the implementation phase

Would you buy Dynatrace again?

Yes

Likelihood to Recommend

All of our web-apps should have this implemented. App health and real-time self-healing are good now and will only get better. We have several thick-client applications which would benefit hugely from this type of RUM and logging. Hopefully, we can make it an affordable option.

Dynatrace Performs!

Overall Satisfaction with Dynatrace