Dynatrace is a fantastic product!
February 06, 2020
Dynatrace is a fantastic product!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dynatrace
Dynatrace is being used across our organization as a whole. In my team, Dynatrace has allowed us to streamline the support processes. The new version is even more powerful than APPMON. It integrates with our ticketing system and when an event occurs an incident is created for the appropriate support group and we receive an alert at the same time. We also use it to troubleshoot all issues encountered with the systems. We can also view and correct issues before the users are impacted.
Pros
- The real user monitoring (RUM) is especially great and allows the use of session replays which allow us to see exactly what the users experienced on their screen.
- The dashboarding capabilities are fantastic and allow the tracking of key functionalities as well as sending automatic reports to users and groups of users.
Cons
- I don't see anything to be improved off-hand as I have just recently been introduced to the new version. The people from Dynatrace have even more improvements road mapped for the near future.
- As I am part of the support and maintenance team, I can only say that Dynatrace has been a great help in minimizing the impact of systems/applications issues on users.
Do you think Dynatrace delivers good value for the price?
Yes
Are you happy with Dynatrace's feature set?
Yes
Did Dynatrace live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dynatrace go as expected?
I wasn't involved with the implementation phase
Would you buy Dynatrace again?
Yes
Comments
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