Needs improvement
October 31, 2023
Needs improvement
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ellucian Quercus
Quercus is used to process student applications, take payment of course fees and accept/reject course offers. However, this year we encountered a lot of issues with Quercus accepting offers and it let us down big time. We had to manually take payments over the phone as the system would not allow students to accept offers which was a huge inconvenience. Having to take payments manually we had to record payments manually and then we also had to update the payment on Quercus and accept the offer on the students behalf, this involved a lot of work in what was already an extremely busy time.
- Assessments/Results of exams
- Accurate system for recording personal details
- Provides good reports
- Some students struggle with upload document section
- Too easy to accept/reject an offer the wrong way
- Too easy for students to accidentally reject offer and a lot of work to get it back to accept offer
- Very useful for inputting student assessment results
- Accept offer not working was a huge inconvenience this year
- Did not communicate well with RealControl, some payments taken and not showing on the system/offer not accepted
Do you think Ellucian Quercus delivers good value for the price?
Not sure
Are you happy with Ellucian Quercus's feature set?
Yes
Did Ellucian Quercus live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Ellucian Quercus go as expected?
I wasn't involved with the implementation phase
Would you buy Ellucian Quercus again?
Yes