The next level of social media
January 10, 2024

The next level of social media

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Analytics
  • Dashboard
  • Publishing
  • Listening
  • Paid
  • Community

Overall Satisfaction with Emplifi Social Marketing Cloud

We manage a group of freelancers all over the world with several social media accounts. The user groups are using publishing but also different dashboards to manage the daily work.

I use different Dashboards to analyse my freelancers work in the world. It's a big help to also have paid media spends in this as we need to know that the freelancers spend the media budget accordingly.
  • Dashboard Solutions
  • Easy publishing and scheduling
  • Social Listening of competitors
  • Sometimes the settings on the website are not conclusive. e.g. you want to add more users, but you have reached the max number of users. I didn't know and needed to contact the support.
  • Even more variations on the dashboards.
  • More details on competitor listening.
  • Dashboard
  • Publisher
  • Sentiment
  • As we don't sell online, there is no number of ROI I can give!
I have always gotten great support from the Emplifi team, either through my account manager or the support team through the chat!

Do you think Emplifi Social Marketing Cloud delivers good value for the price?

Yes

Are you happy with Emplifi Social Marketing Cloud's feature set?

Yes

Did Emplifi Social Marketing Cloud live up to sales and marketing promises?

Yes

Did implementation of Emplifi Social Marketing Cloud go as expected?

Yes

Would you buy Emplifi Social Marketing Cloud again?

Yes

- It's great for analytics to look into the numbers retrospective can give great insights on our performance throughout the last years
- It's not made for managing a whole lot of ads. I think it would be great to have a direct connection with the meta business manager and see ad campaigns as well in the publishing calendar

Emplifi Social Marketing Cloud Support

ProsCons
Quick Resolution
Knowledgeable team
Support understands my problem
Support cares about my success
Escalation required
Slow Initial Response