Overall Satisfaction with EMS Software
EMS is used across multiple campus departments but not all departments. We are making moves as a university to move toward one universal system. I manage one area within the OIT that deals with video production and a media facility. EMS allows booking of rooms and services through one platform.
- The consultants are very good and willing to help.
- It has multiple pricing plans and rate schedules that allows for complex pricing.
- The wizard provides tools to help repeat reservations and bookings.
- All the information for a single reservation can't be accessed in one window without running a report. I would like to see one screen that includes all bookings and resources. Bonus if those features were also editable from the comprehensive window/view.
- It can be slow. It sometimes takes time to open up booking and resource details. I want the system to work as fast as I can.
- Calculations need to become an option on net reporting. We run more reports to try to capture this missing data.
- It has allowed us to keep all of our requests in one system.
- It gives flexibility in how and who can book space and services.
- It has very good reporting tools. We are able to capture a lot of data from EMS.
It was a benefit to choose a system that was already deployed and in wide use on our campus.