Epic: A Review by a Finance Director | TrustRadius

Use Cases and Deployment Scope

It's being used by one particular facility in our company's division. It is an electronic medical record system.

Pros and Cons

One centralized location for medical records review, retrieval, additions/updates, etc.
User-friendly application.
Well know in the field, therefore training is easier than with a foreign (unknown) system.

Enhancements should be able to be implemented quickly and at minimal cost.
System uptime can always be improved. Downtown for system enhancements can be problematic.

Return on Investment

I am not up to speed on the ROI for the product.
The product is average in terms of what it provides our organization.

Alternatives Considered

IBM ProtecTier

Epic came with a partnership we have with another entity. It was not a product we sought out to purchase/implement.

Support Rating

7

The Company normally responds to most requests. At times, however, the response times are longer than expected.

Key Insights

Do you think Epic EpicCare EMR delivers good value for the price?

Yes

Are you happy with Epic EpicCare EMR's feature set?

Yes

Did Epic EpicCare EMR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epic EpicCare EMR go as expected?

Yes

Would you buy Epic EpicCare EMR again?

No

Other Software Used

Cerner Soarian Clinicals

Likelihood to Recommend

EPIC is well-suited for most large acute care facilities. Not convinced it's the best product/application in the behavioral health space.