Overall Satisfaction with ETQ Reliance QMS
We use ETQ Reliance in our US plants and HQ, a total of five physical locations. We initially chose Reliance to replace a legacy system that ran on IBM Domino/Notes. We use several applications including Document Control, Incident Reporting, Change Management, CAPA, and Calibrations. Using Reliance allowed us to get several legacy applications out of separate Notes databases on to one platform giving better visibility to users.
- Great aggregation of actions across multiple processes in one place.
- Relatively easy to configure to fit company-specific processes but also a good out of the box solution
- Able support all ISO management system needs (quality, environmental, occupational health, and safety)
- SaaS or cloud availability
- Support has been hit or miss at times. Purchasing a higher level of support (a new 'feature') helps to assure more consistent support staff; otherwise, you get passed among staff.
- Ability to do drag and drop configuration is good, but you will need someone who can do object-oriented coding (Python-like) to really optimize if you don't use out of the box
- Better, more up to date technical content. Each application really does the same thing in moving documents via workflow, but it would be good to have better technical content, e.g. ISO 14001 questions for audits.
- Having one database to support many processes reduces the need for other products with installation, implementation, and licensing costs.
- We have looked hard at on-premise vs. SaaS costs. This is worth really taking a hard look at from the start. ETQ Reliance seems to be incentivizing users to move to SaaS and realizes that they need to cost this to make it attractive.
We did on-site day plus demos of three products. Having a specific criteria to evaluate the products against in a decision matrix format made the actual selection more objective. There are many products out there that do similar things to what Reliance does, so educate yourself through webex demos, networking on LinkedIn or other social media, local ASQ or similar chapter meetings, etc. Knowledge is your friend.
Do you think ETQ Reliance QMS delivers good value for the price?
Yes
Are you happy with ETQ Reliance QMS's feature set?
Yes
Did ETQ Reliance QMS live up to sales and marketing promises?
Yes
Did implementation of ETQ Reliance QMS go as expected?
Yes
Would you buy ETQ Reliance QMS again?
Yes