Not the Best ROI for Our Company, but Definitely Could Work For Others.

As previously said, the user interface was just not the best. It was difficult to navigate the website and try to train another person to use it. When you accidentally click off of the message you're preparing, it is difficult to figure out how to get back to the message you were preparing—messages, even when people would. Unsubscribed would still end up in the main portion of the received text, even after filtering it out. Sometimes, when I would look at and reply to a text message, it would still show up in dark black, making it look like there was something there, but there wasn't. We also have people who requested more information, and they would show up in the unsubscribed area. Lastly, the notifications. Maybe this was something on my end, but it would have been nice to be notified when someone replies because we would always have to have EZ texting open and check it every day to see if someone replied, but with the issues of seeing messages that were possibly received (but not really received) it was confusing to try and keep up.

I would say EZ texting is suitable for most applications; I just really wouldn't use it for in-house communications with your agents. You could use it to market your events, but that's about it. I would mainly recommend EZ texting to people trying to reach a larger audience for their events or if they are trying to market a deal or product.