Overall Satisfaction with Fonality
We use Fonality company-wide. We consider Fonalty a strategic partner and critical service provider. As a logistics company, phones are critical to our daily operation and are our primary communication tool, with Fonality we can provide real-time feedback to our sales and customer service team and on the fly coaching for difficult situations. In addition with Salesforce integration, we have improved our call tracking and outbound call efficiency, which has improved our call to close ratios.
- It has allowed us to lower our communication costs.
- Reduced our IT cost for managing a premise based system.