Fonality a strategic partner for all business sizes.
October 07, 2016

Fonality a strategic partner for all business sizes.

Kenneth Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Fonality

We use Fonality company-wide. We consider Fonalty a strategic partner and critical service provider. As a logistics company, phones are critical to our daily operation and are our primary communication tool, with Fonality we can provide real-time feedback to our sales and customer service team and on the fly coaching for difficult situations. In addition with Salesforce integration, we have improved our call tracking and outbound call efficiency, which has improved our call to close ratios.
  • Salesforce Integration and call logging.
  • Activity reporting and tracking by sales/CSR representative.
  • Real time visibility with HUD.
  • Salesforce setup and updating users could be easier.
  • Having the ability to modify the location.
  • It has allowed us to lower our communication costs.
  • Reduced our IT cost for managing a premise based system.
We did not look at any other options.
Fonality is well suited for all organizations.

NetFortris (formerly Fonality) Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Call reports
8
Directory of employee names
10
Answering rules
9
Call recording
4
Call park
9
Call screening
8
Message alerts
8
Video conferencing
8
Audio conferencing
8
Mobile app for iOS
8
Mobile app for Android
Not Rated