Thrilled with it
March 24, 2017

Thrilled with it

Emily Autenrieth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FreshBooks

I am a freelance writer and editor and I use FreshBooks in my one-woman operation to track hours and invoice clients.
  • Customer service. FreshBooks is responsive, professional, and friendly.
  • Ease of time tracking. I love being able to choose my level of detail and increments.
  • Ease of invoicing and payment. My clients have all been happy with it.
  • I would like a smoother flow for adding projects to clients and then billing them.
  • I would like an easier way to quickly view all the detailed hours I have billed for a specific client and project.
  • It's made it much easier to track my invoices.
  • It's made it easier for my clients to pay me promptly.
  • It's freed up time for me to focus on work.
It's perfect for me as a one-woman operation. That is the only capacity in which I have used it and I have been very happy with it. I like how responsive and friendly the customer service team has been when responding to my questions and/or to the feedback I've given them.

FreshBooks Feature Ratings

Accounts payable
Not Rated
Accounts receivable
10
Expense management
8
Time tracking
10
Regulations compliance
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Dashboards
8
Standard reports
9
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated