One year of Freshservice
September 19, 2023
One year of Freshservice
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice is used primarily as our ITSM. We use it for incident tickets and service requests. We track assets using network discovery and agent deployment. Since implementing Freshservice we have improved support times and customer service significantly.
- Ticketing
- Asset management
- Workflows
- Custom forms
- Asset tracking
- nothing we've discovered so far. Of course I'm always comparing to our previous solution which was difficult.
- Increased SLA compliance
- Increased accountability for our agents
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
No
Would you buy Freshservice again?
Yes