Fresh Service, the ideal partner for your company for all budgets
July 17, 2023
Fresh Service, the ideal partner for your company for all budgets
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Fresh service is used for workgroup ticket management. We also manage the corporate assets of devices, workstations and hardware in general.
A project is underway to define a catalog of group-level services for reporting problems and requests. Whilst on another work table we are handling change requests. It is good product.
A project is underway to define a catalog of group-level services for reporting problems and requests. Whilst on another work table we are handling change requests. It is good product.
- The ticket is managed in its comfort, internal notes to the work team, notes to the user, detailed reports of all the steps of the ticket
- Very simple management of parent tickets and its child tickets
- scheduling of activities integrated with the calendar
- Asset interface, layout is not fully editable, some fields are static
- Inventory management is not simple as it is linked to a table which is linked to a vendor. These fields are not editable
- Fresh Service helped us organize, asking users to write to a specific email. This generates a ticket on our system
- The user is always informed on the progress of the ticket and the activities carried out. He feels more pampered
- Within the organization we have decreased the channels of engagement and this is extremely important for an IT organization
Let's say that all these products today are designed for all-round IT service management. I don't think it's correct to talk about other products and make a comparison with Fresh Service, I don't find it correct but what I can say is that I think Fresh Service is very valid compared to others
products on the market. Among other things, another issue that has not been mentioned and which I believe is important is the economic aspect. The costs are absolutely manageable even for not so particularly rich budgets
products on the market. Among other things, another issue that has not been mentioned and which I believe is important is the economic aspect. The costs are absolutely manageable even for not so particularly rich budgets
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes