Freshservice - service management solution for all
July 21, 2023
Freshservice - service management solution for all
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
I advised on the selection of Freshservice as the recommended IT service management solution for a newly created service desk. This was based on an assessment of a range of products against a detailed list of business requirements.
Freshservice offered the most appropriate and cost effective solution, helped by its assessment by Gartner as a 'challenger' ITSM solution.
It proved to be a product that was straightforward to setup and implement, which was assisted by the availability of a trial instance which migrated seamlessly in to a live/production instance.
The functionality is comprehensive and more than adequate for most IT service management requirements.
In addition, it comes in four 'flavours' which helps to ensure the customer does not have to pay for more functionality than they require. This can be upgraded as needed if/when requirements become more comprehensive.
It integrates with a wide variety of third party applications and solutions, which helps to ensure most needs can be met even when the functionality is not available directly within Freshservice itself.
Freshworks is a dynamic organisation which means that Freshservice is constantly evolving and improving.
Freshservice offered the most appropriate and cost effective solution, helped by its assessment by Gartner as a 'challenger' ITSM solution.
It proved to be a product that was straightforward to setup and implement, which was assisted by the availability of a trial instance which migrated seamlessly in to a live/production instance.
The functionality is comprehensive and more than adequate for most IT service management requirements.
In addition, it comes in four 'flavours' which helps to ensure the customer does not have to pay for more functionality than they require. This can be upgraded as needed if/when requirements become more comprehensive.
It integrates with a wide variety of third party applications and solutions, which helps to ensure most needs can be met even when the functionality is not available directly within Freshservice itself.
Freshworks is a dynamic organisation which means that Freshservice is constantly evolving and improving.
- Intuitive to implement and maintain
- Different 'flavours' to meet different levels of requirements
- Comprehensive integration with third party products
- Continually evolving
- Responsive levels of support
- 'Try before you buy' instance
- Integrating chat with the Freshservice knowledgebase
- Keeping the solutions up to date with the changing functionality
- This was a new service
Much easier to configure and maintain. Also, more comprehensive functionality.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes