Easy to use and fully featured helpdesk
August 28, 2023
Easy to use and fully featured helpdesk
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice is the cornerstone of our helpdesk environment. It helps us track our open tickets and ensure that our team members get prompt and accurate support. It allows for collaboration among our team and easy communication to our customers.
- Tickets
- Asset Management
- Ticket metrics
- Reporting
- Managing a multitude of software licenses
- more flexibility in on call
- Positive customer feedback
- high level of customization
- automation to reduce redundant tasks.
did not test other products
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes