Fresh Service easy and friendly IT tool for your organization
August 30, 2023
Fresh Service easy and friendly IT tool for your organization
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
I am super admin of fresh service for my organization. The tool is very user friendly for agents as well as admin and also for the users.
before 3 years I haven't heard about fresh service but when I joined the company I started using it. I learn fresh service administration within a month without any knowledge transfer. The fresh service articles also helped me to learn the tool. SO you can image how user friendly the too is and how easy to learn it. After learning tool, I build various workflows and automation which works perfectly fine. Within the organization we have onboarded various department on fresh service and I trained them on how to use it as agent. It also works with power automation and Microsoft team collaboration. Fresh service provides lot of features at basic plan. However, few features are not available at basic plan. But i will rate this tool 10/10.
before 3 years I haven't heard about fresh service but when I joined the company I started using it. I learn fresh service administration within a month without any knowledge transfer. The fresh service articles also helped me to learn the tool. SO you can image how user friendly the too is and how easy to learn it. After learning tool, I build various workflows and automation which works perfectly fine. Within the organization we have onboarded various department on fresh service and I trained them on how to use it as agent. It also works with power automation and Microsoft team collaboration. Fresh service provides lot of features at basic plan. However, few features are not available at basic plan. But i will rate this tool 10/10.
- Workflow automation
- Knowledge base articles for users and agents
- easy to add categories & sub category and make them compulsory so that ticket cannot be closed without filling the information
- it works with email address very simple to create different department and queues
- Dashboard edit & view for team with basic plan
- Need to update fresh service support articles and they are old now and the tool is upgraded
- Reports in specific format. The date & time column should be separated
- there should be different type of reports available. it could be automated reports as well
- Increased agent productivity.
- meeting SLA & OLA
- Ticket spam and delete functionality
- Can use as test and live environment
- BMC Helix ITSM (Remedy)
It is always better than Remedy tool and also cheaper
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes