Freshservice for managing tickets
Updated September 14, 2023
Freshservice for managing tickets
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice is a best ticketing tool for easy to use and monitoring receive tickets. It's Dashboard visualization is easy to understand. Before Freshservice tool we was facing lots of issue to make a consolidate reports. Now we have download and create easily consolidate reports and present to management through visualization tools(i.e. MS Power Bi). Also In daily base we are receive tickets from cross-functional department to Freshservice single platform this is good for us.
- Consolidate email tickets on one platform
- Easy to access
- User Friendly
- Easy to download reports
- Freshservice AMC is little expensive compare to other similar ticketing tools products.
- Some times customer support delay response
- No any negative impact of Freshservice on our business productivity
We have large organization that's why we have use Freshservice company ticketing tool for receive consolidate email tickets in one place.
Do you think Freshservice delivers good value for the price?
No
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes