G Suite: decent for basics, but slipping support
January 31, 2018

G Suite: decent for basics, but slipping support

Glen Mehn | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with G Suite

We use it across the organization - every department has access to it and we use it and along with Microsoft Office apps for external compatibility. Its sharing functionality addresses the dreaded email and merges chain that you so often get in office. It also handles our organization's email which is fairly well best of the breed.
  • Sharing functionality: collaborative editing
  • Best email system
  • Best spam filtering
  • Access from everywhere (phones, tablets, desktop)
  • Import/export from MS Word/Excel/etc is a massive problem (claimed to work but causes problems, can't copy/paste with comments/etc)
  • Spreadsheets are VERY slow
  • seems like it was more robust in the past: odd errors with permissions (you cannot access your own document) crop up regularly.
  • Support has significantly dropped off - the assumption is that it works and you can fix it yourself (and you can't always)
  • Offline editing still a problem (claimed to work, craps the bed)
  • Limited functionality: word and excel are slightly too massive beasts but google docs are too limited.
  • Good: collaborative editing, inline commenting, etc.
  • Good: email just works, all the time, from anywhere (except China but we have a workaround)
  • Bad: lost time due to false permissions failures
  • Bad: lost time due to failure of offline
  • Bad: google drive app crashes and things don't sync properly
  • office365
Fairly bad experience with office email previously. Browser-based office apps didn't seem to work as well as google versions. Wasn't (isn't) perfect but mostly does the job.
Good for *very* simple documents, initial drafting, collaborative editing. Great for email - very reliable and robust. *very much not good* for anything involving offline/online editing (getting on an airplane and syncing up when you're there) - fails regularly Not good for anything mission-critical- can't trust it Not good for final proofreading/preparing for print