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Review: "Gainsight helps you improve customer retention and upsells."
https://www.trustradius.com/customer-successGainsightUnspecified8.5313101
Mike Stocker profile photo
Updated December 04, 2014

Review: "Gainsight helps you improve customer retention and upsells."

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gainsight

  • Unifies disparate data sources and provides a complete, comprehensive view of the customer from the Customer360 dashboard.
  • Allows for easily consumable, actionable data that drives improved retention and upsell/cross-sell.
  • Provides a tool and partner to use DATA to drive insights and decisioning.
  • Good Data in = Good Data out. Ensuring that your company has clear and accurate data will drive a much better experience with Gainsight.
  • Make sure that when you implement, you have all stakeholders in the room, specifically the technical contacts, CRM admins etc
  • Make sure you develop process and policies for dealing with a new great tool that you are implementing.
  • Gainsight can improve their activity and management reporting abilities. (Update 1/2/14- Gainsight is rolling out new reporting and a new Scorecard concept that should be great!)
  • Improved efficiency
  • More timely customer reachouts- more proactive and less reactive
  • Reduced preparation time prior to customer calls.
Gainsight can revolutionize your customer success efforts.

Using Gainsight

Gainsight drives a ton of value, but the weakness in management analytics/reporting on activities is frustrating. (Update 1/2/14 Gainsight is working on adding more analytics/reporting functionality around actions/activities. Their Data Science work for us continues to deliver dividends)