TrustRadius
Gainsight helps you improve customer retention and upsells.
https://www.trustradius.com/customer-successGainsightUnspecified8.4370101
Mike Stocker profile photo
Updated December 04, 2014

Gainsight helps you improve customer retention and upsells.

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gainsight

  • Unifies disparate data sources and provides a complete, comprehensive view of the customer from the Customer360 dashboard.
  • Allows for easily consumable, actionable data that drives improved retention and upsell/cross-sell.
  • Provides a tool and partner to use DATA to drive insights and decisioning.
  • Good Data in = Good Data out. Ensuring that your company has clear and accurate data will drive a much better experience with Gainsight.
  • Make sure that when you implement, you have all stakeholders in the room, specifically the technical contacts, CRM admins etc
  • Make sure you develop process and policies for dealing with a new great tool that you are implementing.
  • Gainsight can improve their activity and management reporting abilities. (Update 1/2/14- Gainsight is rolling out new reporting and a new Scorecard concept that should be great!)
  • Improved efficiency
  • More timely customer reachouts- more proactive and less reactive
  • Reduced preparation time prior to customer calls.
Gainsight can revolutionize your customer success efforts.

Using Gainsight

Gainsight drives a ton of value, but the weakness in management analytics/reporting on activities is frustrating. (Update 1/2/14 Gainsight is working on adding more analytics/reporting functionality around actions/activities. Their Data Science work for us continues to deliver dividends)