Gainsight review from a new Administrator
September 24, 2015
Gainsight review from a new Administrator
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
My organization is utilizing Gainsight within our Customer Success, Sales (Renewal), and Executive Teams. We leverage its functionality to prioritize opportunities and tasks, balance workload, track high-value conversations and success plans, and collaborate on at risk customers.
- Provides one interface to leverage information from various systems, such as Salesforce, Zendesk, and our product usage data.
- Automates the workflow for our Customer Success Team.
- Allows us to create customized Calls To Action, reports, dashboards, etc. to meet the needs of all teams who are utilizing it.
- While Gainsight is quite intuitive for the end user, it can be challenging from an administrator perspective.
- We have had some challenges with our product usage data. Gainsight support has been wonderful to work with in trying to resolve the issue, but this has been an ongoing challenge.
- We've benefited from increased employee efficiency due to the insight in one dashboard.
- Tracking of high-value conversations in one central area has allowed our team to continue to deliver great customer service, regardless of the number of customer service managers an account has had over the customer lifecycle or the varying employees that interact with them.
- Preact and Totango
I can't speak to how Gainsight measures up against competition. I was not part of the decision making process, nor have I seen demonstrations of the competitor tools.
6 to 10 people