Overall Satisfaction with Gainsight
It is being used by our success and account management team to track client usage and adoption but also to track our overall renewals and upsells.
- Health scoring
- Identifying red flags early on through automated CTAs
- Insight into customer usage and adoption
- More bidirectional sync between Salesforce and gainsight
- Calculations in reporting
Very important. We’ve built high-level dashboards for then and they actually have licenses.
- Identify customer health
- Identify red flags and adoption
- Identify upsell opportunities
- z-insight
Not even comparable:)