Gainsight is the future of customer success
Updated September 01, 2023
Gainsight is the future of customer success
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is being used at our organization as a customer success tool to trigger knowledge-based actions in order to ensure customer retention and product adoption.
- Triggering actions based on knowledge and information gathered from the account.
- Showcasing a 360-degree view of the customer account.
- Giving you the capability of aligning multiple sub-customers under the same customer by the relationship View.
- Since Gainsight works on top of Salesforce lightning can be a bit latent in Speed and Performance.
- There is no way to get alerts for individual accounts you only can set up a feed which gives you alerts for all the accounts.
- Frequent timeout errors.
Very important. In order to make the right decisions backed by data we need knowledge which is transformed from the data and the dashboards allow us to do that.
- Increase in the retention rates.
- Higher renewal rates.
- More up-sell and cross-sell opportunities.
We went straight ahead for Gainsight because it works with our traditional Salesforce ecosystem detailed forecast action-based manners.
We use Salesforce Microsoft Dynamics CRM and NetSuite to work with Gainsight.