Overall Satisfaction with Gainsight
Gainsight is being integrated across our organization as the hub for all client facing actions and communications. Our goal with Gainsight is to increase client retention.
- Customization of tools. It's an extremely powerful tool to implement your client success operations strategy and increase retention.
- Client support is very fast to respond to inquires.
- The Gainsight Vault and Community are both instrumental in learning the platform and enhancing your strategy.
- Gainsight has a very steep learning curve.
- The unique terminology of Gainsight can be a bit opaque as to what a particular piece of data represents.
We have executive dashboards that show health scores, outstanding tickets, and client lifecycle stages.
- Unifying and stremalining our internal alerts to our CSMs.
- Unifying our messaging to our Clients on behalf of our CSMs
- NPS alignment workflow between Client Success and Product.
We integrate Gainsight with Salesforce and utilize both the Gainsight API and the S3 bucket for data ingest.
Right now we're still building out functionality, so system cross functionality is very limited.
Right now we're still building out functionality, so system cross functionality is very limited.