My insights start with Gainsight
Updated November 27, 2018
My insights start with Gainsight
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is used by our organization to help measure customer engagement, proactively mitigate risk within our subscriber base, track renewals, and much more. It's leveraged by our customer success organization for the most part, and our customer 360 data is shared with our sales team.
The data that Gainsight provides us with is bubbled up to our VP of Customer Experience and the data is also shared with our executive team. We take customer success very seriously here and most of the data displayed within Gainsight is shared at all levels of our organization.
The data that Gainsight provides us with is bubbled up to our VP of Customer Experience and the data is also shared with our executive team. We take customer success very seriously here and most of the data displayed within Gainsight is shared at all levels of our organization.
- Creates and manages CTAs for all your CSMs to plan their day/execute on your customer success engagement strategy.
- Provides you with usage/engagement reporting on all of your customers.
- Establishing segments within your customer base.
- Helps power your customer lifecycle stages
- Integrates well with usage data from external systems like RedShift, etc
- Tough to pivot if something changes within the application
- Not easy to implement if you aren't well versed in SFDC administration
Our organization requires customer reporting for all facets of our business. Customer success metrics help the executives understand where there is risk, where we are under pacing on time to value, and where we have risk in our customer base.
We provide the executives the reports directly out of Gainsight to help them understand these metrics, and using the software makes it very easy to get a day/month /quarterly view of the business.
We provide the executives the reports directly out of Gainsight to help them understand these metrics, and using the software makes it very easy to get a day/month /quarterly view of the business.
- Gainsight has helped us maintain our high customer renewal rate.
- Gainsight has helped in increasing the effectiveness of delivering onboarding for our customers.
- Gainsight has helped make our CSMs more efficient in their day to day operations, and increase our coverage for QBRs across all our many customers.
Salesforce - Account / Contact Data
RedShift - Referencing usage data from our database
Zendesk - Support Tickets
TaskFeed - Project Management Milestones / Launch
Periscope - Usage Data from Database
RedShift - Referencing usage data from our database
Zendesk - Support Tickets
TaskFeed - Project Management Milestones / Launch
Periscope - Usage Data from Database