Gainsight Review
November 30, 2018
Gainsight Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is used as our internal CRM for keeping up with customers, tracking their escalations, making sure that the status of their 'temp' is readily apparent to other users of Gainsight like our salespeople and other customer success managers.
- Allows us to the ability to track any and all escalations a customer might have
- Helps us keep an accurate temperature of customer status, by simply looking at the acct we can gauge if the customer is referenceable or not
- Helps track NPS score for our clients
- Wish we had the ability without having to push a refresh button to update directly into SF
- Activity History
I don't work directly with the group who provides this information to executives, however, I can see how this would provide very real insight and transparency into the stats an organization keeps on their clients and how we as a group (CSMs) are doing.
- Gives us the ability to keep track of our customers on a much more visible level
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