Gives me a glimpse into my customer's needs
Overall Satisfaction with Gainsight PX
[It] Allows a project manager to understand what features customers are using and Customer Success to understand what overall numbers are growing.
- Shows increase or decrease in number of users
- Shows features that are being used most
- We are able to reach out to customers who have not used certain features.
- Would like to be able to create buckets with certain filters of customer profiles . EG $$$ > . $$$$$$$$$ . Size buckets by ees, etc
- Would like to be able to sort by rep
- Maybe I can do the above and we are not configured for it?
- I haven't used it long enough to know, but I know PM gets a lot of value from it
- Just starting to use the in app messaging but looking forward to successful campaigns
Do you think Gainsight PX delivers good value for the price?
Not sure
Are you happy with Gainsight PX's feature set?
Yes
Did Gainsight PX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gainsight PX go as expected?
I wasn't involved with the implementation phase
Would you buy Gainsight PX again?
Yes