Customer Experience
February 28, 2023
Customer Experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud CX is used as our Contact Center platform for our Customer Experience Team and for our clients and stockholders. I am currently the technical support of this tool. Basically, I am the level 2 support, and I am the one escalating to Genesys if the problem is beyond my scope.
- Resiliency
- Availability
- Accessibility
- Provide a semi-annual program or refresher course for at least the Supervisors
- Updates on new features of the tool should be imparted
- Improve support system
- Agents can work anywhere
- Supervisors can easily monitor and quickly do random QA on agents
- Improved customer service
- Positive feedback from customers
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes