The best contact center solution that I used
February 28, 2023
The best contact center solution that I used
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We use Genesys Cloud CX to connect to our customers nationwide. Genesys Cloud CX helped us connect to our customers effortlessly through voice, email, chat, voicebot, and social media. And with Genesys Cloud CX, we're able to exceed out targets, connect rate, and market our products with ease and it's so easy to manage.
- Manageability
- Tech support
- User-friendly
- There is no least helpful about Genesys Cloud CX that I can think of.
- With Genesys Cloud CX, we're able to exceed out targets, connect rate, and market our products with ease
There are various documentations/knowledge base regarding Genesys Cloud CX and the documentation is clear and easy to understand
The migration process is very simple and almost seamless. The scalability is not an issue since Genesys Cloud CX can handle it.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes