Review from Sr Consultant
March 28, 2023
Review from Sr Consultant
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Customer support for Wireless
- routing
- IVR
- Chat
- Reporting
- Insights
- ROI increase
better customer experience
easy of migration
Do you think Genesys Cloud CX delivers good value for the price?
No
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes