Beyond cloud.
March 29, 2023
Beyond cloud.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
The company was in the process of moving from on-premise to the cloud in the call centers. Genesys provided the opportunity to scale in the cloud and support the volume of users.
- Scale
- Data Management.
- Workforce insight.
- AI capabilities.
- Integration with AI 3rd party automation and expertise.
- Don't know.
Knowledge management is a key aspect of our business.
Genesys' approach is leading over other cloud providers by providing solution experts across the platform.
Genesys has a great approach for dealing with the transition to the cloud that the other providers don't.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes