Genesys Cloud CX does hospitality…
Updated August 01, 2023
Genesys Cloud CX does hospitality…
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
All incoming calls, reporting, monitoring agents. Stats reports, utilizing to target problem areas
- Ease of finding recorded calls
- Chat features with team members
- At a glance being able to see dashboards and team member statuses
- Pinpoint specific areas to look at such at statuses, hold times, etc.
- Reporting
- Not able to pull multiple months of stats at a time
- Real time sync
- Generating own reports. Allow the user to specify what they want to see on exporting reports
- Better real time communication with team members via chat
- Productivity has increased as agents can chat a question while on the call and get a quick response lowering hold time
We are currently not using these features
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes