Genesys - end user friendly.
June 21, 2023
Genesys - end user friendly.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We utilize Genesys Cloud CX in our corporate call center. We have a couple of custom applications to allow us to have directory information from our CRM. It is very user-friendly for the end user. I dislike not having reported. I have been asking about I terraces with more hospitality-centric applications such as LMS- lodging systems. Genesys could be great if it had tools catered to hospitality/ hotel industry customers. I have had difficulty with your support services and applications support. I have been able to resolve my own issues when support has advised there was no solution.
- End-user.
- Call recording.
- All on one application.
- Reporting
- Interfacing with hospitality CRM.
- Lead lag.
- Customer experience.
- Employee engagement.
I have had to look for articles within your knowledge base to solve issues or guide me through needed changes.
Our migration was not smooth.
User friendly, but the loss of reporting and functionality when we migrated to the cloud.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
No
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes