Great Data and easy to use.
June 21, 2023
Great Data and easy to use.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Inbound/Outbound agents. We needed better call data for inbound/outbound data.
- Data Reports.
- Ability to view what agents are doing.
- Reliable
- Support, in the beginning, to educate local ITSD on how to help with issues before elevating to Genesys.
- Quick data at the touch of a hand.
We have not explored this area due to our business needs.
We do not use AI yet.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes