Lots of potential to scale GC with global organization.
June 21, 2023
Lots of potential to scale GC with global organization.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We use GC to route all inbound and outbound traffic to our call center, including voice and chat channels globally.
- Offering.
- Technical Support.
- Partner Network.
- Email integration.
- Asia market priorities.
- Workforce Planning efficiencies.
- Cost savings are driven by AHT.
We currently leverage other 3rd party tools for KM.
Still learning about the opportunities to leverage AI through Genesys.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes