N/A
June 22, 2023
N/A
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
At the moment, we are only using the voice functionality and analytics. We have an excellent level of insight into the productivity of agents and that aspect of the customer experience. This year we have plans to really start leveraging the platform by utilizing AI, chatbot implementation with our knowledge base, and PCI payment processing.
- Skill-based workload management.
- Easy to use dashboards and reports.
- Custom IVR for different customer bases.
- Integration with Sonar.
- Voice call routing.
We are just starting the journey.
We are working to roll out our agent assistance and are super excited.
The analytics are a game changer. Also very easy to use.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes