Great
June 21, 2023
Great
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Hard to say in just 200 words, but we use Genesys for our Dialers, and IVR, and beginning to start email and sms campaigns.
- User interface.
- Call routing.
- Outbound dialing.
- I think you do a good job addressing these.
- Positive.
We aren’t there yet.
Very scalable and easy to use.
Genesys is much easier to use and more feature rich.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes