Review
June 21, 2023
Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Hardware maintenance with current legacy system on prem.. 50% of my workforce spend time on maintenance of hardware
- speed to market
- WFM
- need support during implementation
Do you think Genesys Cloud CX delivers good value for the price?
No
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes