Amazing!
June 21, 2023
Amazing!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We support our clients in diving deep into business problems and understanding why customers call and how to increase self-service with data-driven decisions.
- Demos
- Show cases.
- Conferences
- Support
- Cognitive Services.
- Multilanguages
- Impact on NPS.
- Increase productivity.
- User experience.
A Must; it's the only way to come up with scalability and train your team better.
Based on user experience, it enables the CX at a major scale since it allows seamless interaction and you are able to track much better the interactions.
My clients already have Genesys prem; hence it a straight fwd decision.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes