#GenesysPerforma.
June 22, 2023
#GenesysPerforma.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
My business division uses multiple contracts in multiple states and counties.
- Dashboard capability.
- Real-time review capability.
- Agent monitoring.
- Reporting capabilities.
- IVR reporting integration.
- Amalgamated agent reporting.
- Cost-effective solution.
- Enhanced employee experience.
- Easy to learn and use.
Knowledge management is a key aspect of the platform and critical to employee engagement and performance.
Continuous platform improvements and enhancements support evolving capabilities.
- Cisco 500 Series Network Convergence System (NCS 500)
We prefer the Genesys platform.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes