Lift and Shift to Genesys Cloud.
Overall Satisfaction with Genesys Cloud CX
Voice channel. Skill-based routing. Focus on lift and shift. The next phase is for transformational features in Genesys Cloud CX.
- Agent desktop.
- Architect
- CCaaS
- WEM
- Improved stability of the platform for BAU operations.
Not utilizing this feature at the moment.
Very easy to use and training for agent staff. The positive problem is adjusting to all the constant improved push to the platform.
- Amazon Connect, NICE CXone and Five9
More all-encompassing solution and leader in CCaaS
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes