Genesys Cloud CX user
May 20, 2024
Genesys Cloud CX user
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Implemented Genesys Cloud CX across 14 different brands. Replaced nine different contact center and analytics applications with a single Genesys Cloud CX instance. Have enjoyed the multiple releases and enhancements that continue to add to its features and functionalities
- Reliable
- Easy to use
- Continuous Enhancements
- Partner vs Vendor
- Email handling
- Bulk scheduling in WEM
- Ease of use for remote workers
- Sophisticated definition of profile roles
We have not implemented any AI yet at this point but are looking forward to the 2024 feature release and will begin to implement AI then
- Avaya Call Center Elite and (EOL) Cisco Cloudcenter
When we started this journey, we had nine Different contact Center applications in our business. We selected Genesys Cloud CX as a replacement for all of those.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes