Thrilled customer hungry for further releases of Genesys Cloud CX
May 20, 2024
Thrilled customer hungry for further releases of Genesys Cloud CX
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud CX's call deflection is extremely powerful, enabling us to embed frequently asked questions into an intelligent FAQ bot. This bot handles routine inquiries efficiently, providing instant answers without agent intervention. Additionally, we can create an SMS program to inform customers about recording events, keeping them well-informed. This allows agents to focus on high-value interactions, enhancing efficiency and customer experience. Call deflection also helps gather data to improve our services continuously.
- Omnichannel customer engagement
- AI and Automation
- Analytics and Reporting
- Complex UI
- Steady stream of feature releases
- Different product tiers
- Increased customer satisfaction
Knowledge management helps us store content used to answer customer questions and prompts the agent to reply with details relevant to customer question asked.
Our customers enjoy the nature of the quick changes that can be made to the IVR to accommodate new products and support for them.
I have only explored business with Genesys Cloud CX.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes