A great tool
February 27, 2021
A great tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
We use Genesys Cloud as a way to communicate with our costumers so we may offer our services and help with the issues that they currently face. The use of this platform has really facilitated this process as it is easy, intuitive, and reliable at the time of performing calls, and I find myself quite satisfied with it. The quality of the calls is good, and the volume, too. The only times I find myself having troubles using it is when my connection is failing, so it is on my end.
- The interface is really simple, navigating it is easy and to the point.
- The tools offered are great, be it setting up an out of office status to redirect calls, or just setting up the voice mail, it's quite efficient.
- The quality of the calls is also really good - the volume levels are good, too, so it's rare to have a call that is difficult to understand or hear.
- There is really not a whole lot that I can suggest when it comes to improvements, really. Maybe the addition of customizable ringtones? But other than that, I am fairly happy with the product.
- I certainly think that it has made our productivity much greater, as it is easier to get in contact with the customers.
We used to use Zoiper for calls before, but the performance compared to Genesys wasn't as great, which is one of the main reasons why we shifted to this platform. I can certainly vouch that my productivity has gone up since the change and I am happy that such an adjustment has been made.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes