Genesys Contact Center Porfolio
Updated January 09, 2024
Genesys Contact Center Porfolio
Score 8 out of 10
Vetted Review
Verified User
Software Version
8.1.x
Modules Used
- GVP
Overall Satisfaction with Genesys PureEngage
We as service provider implemented Genesys based solutions for different clients. I am an expert in Genesys Routing Strategy development and have implemented call routing for several clients and its really worth using this solution.
Pros
- Genesys Voice platform enables flexibility in organisations call flows.
- Reporting solutions are very good.
- Call routing, if designed in efficient way by separate customer data layer, it works with great flexibility.
- With SCI management layer is easy to manage.
- Great routing flexibility.
- IVR solutions by studio and composer.
Cons
- Stat tables for business hours can be designed in better way.
- I have personal experience that genesys is the most flexible solution if architecture in efficient way.
- Business customers can change the way routing happens.
- Great customer and agent experience.
- By implementing this solution we have improved more than 30% lead time for any kind of change.
Save Costs Without Compromising Capability
Using Genesys PureEngage
Using Genesys PureEngage
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