Genesys Contact Center Porfolio
Anonymous | TrustRadius Reviewer
Updated March 18, 2015

Genesys Contact Center Porfolio

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

8.1.x

Modules Used

  • GVP

Overall Satisfaction with Genesys PureEngage

We as service provider implemented Genesys based solutions for different clients. I am an expert in Genesys Routing Strategy development and have implemented call routing for several clients and its really worth using this solution.
  • Genesys Voice platform enables flexibility in organisations call flows.
  • Reporting solutions are very good.
  • Call routing, if designed in efficient way by separate customer data layer, it works with great flexibility.
  • With SCI management layer is easy to manage.
  • Great routing flexibility.
  • IVR solutions by studio and composer.
  • Stat tables for business hours can be designed in better way.
  • I have personal experience that genesys is the most flexible solution if architecture in efficient way.
  • Business customers can change the way routing happens.
  • Great customer and agent experience.
  • By implementing this solution we have improved more than 30% lead time for any kind of change.

Save Costs Without Compromising Capability

Using Genesys PureEngage

It is a great solution and customers like it.

Using Genesys PureEngage

I like it