Overall Satisfaction with Genesys Multicloud CX (discontinued)
We use it for all contact center voice, email and chat applications.
- Exceptional routing for all channels
- very versatile
- The metrics for the contact center stats are very detailed and able to generate very versatile views
- Revive it from the discontinued status
- It provided a terrific ROI against a hosted or cloud solution 3 years ago
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
No
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
No
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
No
Would you buy Genesys Multicloud CX (discontinued) again?
No